Come as you are

Your business and client experience will be better because of it.

There’s no need to scramble around or wait ages, feeling like you need to get your sh*t together before you reach out. Because helping you figure it out is exactly what I’m here to do.

Whether you need to strategize your client journeys, build out your CRM, integrate project management tools (or a little bit of everything), I’m determined to find the way that works best for you.

Spill your guts below

Frequently Asked Questions

For custom projects, I typically book out 1-2 months in advance. Keep in mind that custom projects have a variety of timelines and turnaround times, you can refer to the timeline samples here if you want a better understanding of what to expect.
If your project requires The Audit first, you’ll need to consider two booking periods: I usually book The Audits 2-4 weeks in advance and custom projects are scheduled, on average,4 weeks after The Audit is completed. It’s best to reach out well in advance if you’ve got specific completion dates in mind!
Nope! The human behind the business is much more important to me than your industry. I’ve worked with everyone from photographers to web designers to psychic mediums, all different business models who benefit from client experience services!
Yes! Almost all of my services and products offer monthly payment plans or split installments.
I always recommend getting your systems in check first! This allows you to automate tasks & hire for client-facing tasks rather than admin tasks; a greater ROI for you and a much smoother hiring experience when you've already optimized your processes. I actually have a blog on this exact topic, you can check it out right here!

Hi, I’m Fran—client experience specialist and founder of The Passions Collective.

Other things I identify as → cat mom, playlist connoisseur (currently playing: Us Gracie Abrams), shameless book worm (fantasy is my fav but I’ve also become a sucker for a good romance), the long-distance bff that sends 7-minute voice notes, podcast co-host, and neurodivergent business owner.

I’m on a mission to design thoughtful client experiences and supportive backend systems so that your business feels good behind the scenes and looks damn good from the outside.

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“Working with Fran helped streamline my business in ways I didn't expect!”

“At first, I was feeling a bit unsure – everything we did was new for me but as we got into her process, I knew I made the right choice. She had a thorough questionnaire, that’s when I knew (because I have a similar thing in my business) she was ready to listen and understand how I run my business.

My favorite part was having the emails that go along with the forms and questionnaires written for me for my different packages – I remember feeling surprised then relieved when I found out this was included! Thanks Fran, for doing this for me then teaching me how it all works together!”

— Kirstin P. | Brand Strategist + Designer